Getting Started

Sign Up for a free 30 Day Trial - no credit card required
What languages do you support?
What currencies can I sell in?
I already have a web shop, can I migrate it to here easily?
How do I open a web shop?
Is there a restriction on the size of my online store?

Use Your 'Domain Name'

What is the URL of my online store or secure checkout?
I already have a Domain Name, can I use this with my online shop website with you?
What will I need to run my own online shop and shopping cart?

Designing Your Web Shop or Checkout

Do I need to know HTML?

Start Selling

How will prospective customers find my products?
What is Search Engine Optimisation - SEO?

Accepting Payments From Customers

How do I accept credit cards on my checkout?
What credit cards can my customers use?
What is a PayPal merchant?

Is my online store or shopping cart secure?

Do you send my customer an order confirmation email?
Do you provide merchant accounts or payment processing?

My Account

How do I pay for the service?

Getting Started

Sign Up for a 30 Day Free Trial - no credit card required

Sign up for a no obligation, no contract, free 30 day FREE trial. You will have full access to all features enabling you to start choosing and configurating your ready-to-run Online Shop website right away. And if you make some sales in the free trial period that's fine too - there will no charge whatsoever.

What languages do you support?

The Merchant Control Panel, web shop, shopping cart and checkout are in English.

What currencies can I sell in?

You may sell in a wide range of international currencies such as British Pounds (GBP), Euros (EUR), Hong Kong Dollars (HKD), Singapore Dollars (SKD), US Dollars (USD) and more. For a full list click here.

I already have a online store or shopping cart, can I migrate it to here easily?

Yes you can. Using the bulk import screens within your Merchant Control Panel you can quickly upload 1000s of products and pictures. If you get stuck support will be there to assist you. You will need your products and categories data in saved as a CSV file (which may be editing in Excel).

How do I open a web shop?

Just go to the sign up page and enter your details!

Is there a restriction on the size of my online store?

Choose a service plan suitable for the number of products you wish to sell. More details here

Set Up

What is the URL of my online store or shopping cart?

You will immediately be given free of charge a website address for your online shop, for example 
http://yourbusiness.go-ecommerce.com

When you are ready you can easily replace this with your own web site address (domain name), for example
http://www.yourbusiness.com

I already have a Domain Name, can I use this with my online shop website with you?

Yes. You may use any domain name with your Online Shop. You will need to send a request to your Domain Registrar (usually the company your domain name was purchased from) to point this domain to our system. Full details are available within your Merchant Control Panel. 

What will I need to run my own online shop and shopping cart?

A internet connection from a PC or Mac! That's it. 

Designing Your Web Shop or Checkout

Do I need to know HTML?

No you do not. All the hard work for your online store or shopping cart has already been done for you. You can change layout, styling and content of your online shop using your Merchant Control Panel. Add content to your online shop product and web pages using the control panel's text editors (WYSIWYG editors). 

Start Selling

How will prospective customers find my products?

All online shops come pre-built with Search Engine Optimisation features to ensure your products are discovered and listed on major search engines accurately and correctly.

Using your Merchant Control Panel you control the information you wish to be displayed on seach engine listings to target prospective customers. No technical knowledge or understanding of how SEO works is needed. For the more advanced user you may also, if you wish, configure the details search engines read from your product pages for example META Descriptions and META Keyword data. 

What is Search Engine Optimisation - SEO?

Search engine optimisation (SEO) is the process of improving the visibility of a web site or a web page in search engines via the "natural" or un-paid search results.

In general, the higher your web site pages are listed on search engine result list, the more visitors it will receive from the search engine. SEO may target different kinds of search, including image search, local search, video search and industry-specific vertical search engines. This gives a web site web presence.

All web shops come with SEO friendly web page address and editable information to ensure your products achieve a competitive seach engine ranking. This is one of the keys to success for selling online.

Accepting Payments From Customers

How do I accept credit cards on my checkout?

Your online shop's checkout come pre-integrated with Payment Service Providers (for example PayPal, PayPoint, Skrill) to allow you to take credit card payments securely from your customers. If you do not already have, sign up for a Merchant Account with one of our compatible Merchant Account & Payment Gateway providers. For information on payment gateway accounts go here

What credit cards can my customers use?

This depends on what payment gateway service you are using and the country you payment service account is in - usually you can sell to customers using the following credit cards - MasterCard, Maestro, Switch, Solo, VISA, VISA Electron, American Express, Discover and more.

What is a PayPal merchant?

To sell online, if you wish to accept credit/debit card payments, you will need a way you can get your customers credit card payments to your bank account. You will need a payment gateway account.

One option is to use PayPal which offers your customer excellent security and also the option to buy from your web shop with or without using their credit card. Once you have created your merchant account with PayPal you can enter these details into your Merchant Control Panel and your Checkout will be connected to PayPal immediately - simple!

Is my online store or shopping cart secure?

Yes. Our shared commerce server uses 128bit encryption for communication between our secure server and you or your customers when dealing with private or financial data. 

for more details regarding security and how to combat fraud click here

Do you send my customer an order confirmation email?

Yes we do. This is part of all services plans. 

Do you provide merchant accounts or payment processing?

No. We are not a payment gateway, payment processor or aquiring bank. We provide to you an ecommerce website and if you need it an ecommerce server to allow your customers to make secure payments on your website. 

My Account

How do I pay for the service?

If you wish to continue using the service after your free trial finishes simply make a payment into your Go Ecommerce account from within your control panel using any major credit or debit card (for example VISA, MasterCard etc). After your free trial finishes, service charges are taken each month from your Go Ecommerce account. You may make a payment into your account for any amount and at any time so long as it is above the minimum payment (currently £10 in June 2012). For full details about how your bill is calculated click on My Account within your control panel at any time.

Have Any More Questions?

Please contact us here and will be happy to answer any queries you may have.